Return & Refund Policy – NcCorner | Personalized Home Decor and Gifts for Every Occasion

1. Our Commitment to You

At NcCorner, your satisfaction is our highest priority. Every item we produce is carefully handcrafted and customized according to your request. If you are not completely happy with your purchase—whether due to a defect, a change of preference, or any other reason—you may return or exchange your order under the fair terms outlined below.

2. Eligible Items for Return or Exchange

Eligibility Criteria:

All items, whether personalized or non-personalized, may be returned or exchanged if they remain new, unused, unwashed, and undamaged.
Both defective and non-defective products qualify for return or exchange.
Original tags, packaging, and accessories must be included.

Return Window:
You have 30 calendar days from the date tracking confirms delivery to request a return or exchange.

3. How to Begin a Return or Exchange

Step 1: Contact Us

Email: support@nccorner.com
Phone: +1 843-813-6281
Please provide your order number, the product(s) you want to return or exchange, and a short explanation (e.g., wrong size, damaged item, personalization mistake, or simply unwanted).

Step 2: Wait for Instructions
Our support team will respond within 1 business day and supply you with a prepaid return shipping label.

Step 3: Prepare the Package
Securely repack the item(s) with all accessories and packaging, attach the return label, and drop it off at the assigned carrier (USPS, UPS, or FedEx).

4. Exchange Policy

Exchanges may be requested instead of a refund within the same 30-day period.
Once we receive and inspect your returned product to ensure it is still in new condition, we will process the exchange.
All shipping costs for exchanges (both return and replacement) are fully covered by us.

5. Condition Requirements

Products must remain unworn, unused, and unwashed, with all packaging and personalization intact.
Items showing signs of wear, washing, or modification cannot be accepted unless defective.
Items in unsellable condition (e.g., damaged, stained, or missing parts) are not eligible for a refund or exchange and may be returned to you.

6. Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or incorrect:

Contact us within 7 days of delivery.
Include clear photos showing the issue.
We will confirm the problem and send you a free return label.
You can then choose between a full refund or a replacement item, with all shipping costs covered by us.

7. Free Returns – No Hidden Fees

All return shipping is completely free.
A prepaid, trackable return label will be sent to your email (or included with your order).
No restocking fees or hidden charges—you’ll be refunded the full purchase amount.

8. Refund Processing

Refunds are processed within 5 business days after receiving and inspecting your returned product.
Funds will be returned to the original payment method (PayPal or credit/debit card).
An email confirmation will be sent once your refund has been issued.

9. Non-Returnable & Final Sale Items

Unless a product page explicitly states “final sale” or “non-returnable,” all items are covered under this return/exchange policy.
Most custom and personalized products remain returnable if unused, which provides extra assurance when shopping with us.

10. Customer Responsibilities

Double-check personalization details, shipping address, and product selection before submitting your order.
Do not send items back without contacting us first—unapproved returns cannot be processed.
Make sure all accessories and packaging are included to maintain eligibility.

11. Contact & Support

For return or refund inquiries, reach us at:

Email: support@nccorner.com
Phone: +1 843-813-6281
Address: 24139 Rocky Brook Falls, Tomball, TX, USA
Support Hours:
Mon–Sat: 8:30 AM – 7:00 PM
Sun: 10:00 AM – 2:30 PM

Thank you for choosing NcCorner. We’re honored to create something special for you, and we’re always here to help if something doesn’t go as planned.