Return & Refund Policy

We truly care about your satisfaction. Below is our official return and refund policy to help guide you through the process in the event something isn’t quite right with your order.

1. Our Promise to You

At NcCorner, we strive to provide beautifully handcrafted wood signs that meet your expectations. If you’re not completely happy with your order, we’re committed to resolving the issue with fairness and care — whether through a return, exchange, or refund.

2. What Items Are Eligible for Return or Exchange?

  • Eligibility:
    • All items (including personalized and non-personalized products) can be returned or exchanged if they are in new, unused, unwashed, and undamaged condition.
    • Returns and exchanges are accepted for both defective and non-defective products.
    • All original packaging, tags, and accessories must be included.
  • Return Window:
    • You have 30 calendar days from the date your package is marked delivered (according to tracking) to request a return or exchange.

3. How to Start a Return or Exchange

Step-by-step:

  1. Contact Us First:
    • Email support@nccorner.com or call +1 843-813-6281.
    • Provide your order number, details of the item(s) to return/exchange, and (if applicable) a brief description of the reason (e.g., unwanted, wrong size, personalization error, defective, damaged).
  2. Wait for Our Instructions:
    • We’ll reply within 1 business day with clear instructions and send you a prepaid return shipping label (at no cost to you).
  3. Prepare Your Return:
    • Pack the product securely, including all accessories and packaging.
    • Attach the provided return label to your package.
    • Drop off at the designated carrier location (USPS/UPS/FedEx, as noted on the label).

4. Exchange Policy

  • You may request an exchange (for another product or personalization) instead of a refund within the same 30-day window.
  • Exchanges are processed after we receive and inspect the returned item to ensure it is still new and unused.
  • Shipping for exchanges is always free: We cover both the return and the shipping of your new/replacement item.

5. Condition Requirements

  • Returned or exchanged items must be unused, unwashed, and unaltered, with all original packaging, tags, and personalization intact.
  • We cannot accept returns for items that show signs of use, washing, or modification unless they are defective or damaged on arrival.
  • Items returned in unsellable condition (worn, stained, missing packaging) will not be eligible for refund or exchange and may be returned to you.

6. If Your Item is Defective, Damaged, or Incorrect

  • Please contact us within 7 days of delivery.
  • Attach clear photos of any damage, defect, or error.
  • We will verify the issue and provide you with a free return label.
  • You can choose a full refund or a free replacement.
  • We cover all shipping costs for these cases.

7. Free Returns & No Fees

  • Return shipping is always FREE.
    • You will receive a prepaid, trackable return label by email (or included in your package).
  • No restocking fees:
    • You will receive a full refund of the purchase price—there are no hidden charges, deductions, or handling fees.

8. Refund Processing

  • Refunds are issued within 5 business days of us receiving and inspecting your return.
  • Refunds are made to the original payment method (PayPal or card).
  • You will receive an email confirmation when your refund has been processed.

9. Non-Returnable & Final Sale Items

  • Unless specifically noted as final sale or non-returnable on the product page, all products are eligible for return/exchange under the above conditions.
  • Most custom and personalized products remain eligible for return/exchange if new and unused, unlike many other stores—giving you added peace of mind.

10. Your Responsibilities

  • Please check your order details (personalization, shipping address, product selection) carefully before submitting your order.
  • If you wish to return an item, contact us before sending it back—unapproved returns cannot be processed or refunded.
  • Return all accessories and packaging to ensure full eligibility.

11. Contact & Support

Have a question about returns, refunds, or exchanges? Reach out to our friendly team:

  • Email: support@nccorner.com

  • Phone: +1 843-813-6281

  • Address: 24139 Rocky Brook Falls, Tomball, TX, USA

  • Support Hours:
    Mon–Sat: 8:30 AM – 7:00 PM
    Sun: 10:00 AM – 2:30 PM

Thank you for choosing NcCorner. We’re honored to create something special for you, and we’re always here to help if something doesn’t go as planned.